Amenworld - General News

DNS Issue - Update Jan 16th

Thu, 15 Jan 2009 23:00:00 GMT

The DNS problem we experienced in the afternoon of Tuesday 13th was by and large resolved by Wednesday morning.

There are still some problems affecting a small number of customers.

We apologise for the inconvenience caused and we will continue working over the weekend to ensure all remaining issues are fully resolved. We encourage you to continue to submit the desired configuration of your MX crecords to our Support team.

Regards,

AMEN Technical Director and AMEN Support Director

DNS Issue - Update

Thu, 15 Jan 2009 23:00:00 GMT

The DNS problem we experienced in the afternoon of Tuesday 13th was by and large resolved by Wednesday morning.

There are still some problems affecting a minority of customers, a total of 354.

These cases will need to be dealt with on an individual basis. Most of the affected services are older packages using our Anti Spam and Anti Virus: Webmail, Webname, Webpro and Platinum.

If you wish to ensure we have correct and consistent details we recommend you should confirm the desired configuration of your MX records, by contacting our Support Team helpline or by raising a ticket in the customer area. We will endeavour to reply as soon possible.

We apologise for the inconvenience caused and reassure you it is our priority to fully resolve any remaining issues as soon as possible.

Regards,

AMEN Technical Director and AMEN Support Director

Technical difficulties today

Mon, 12 Jan 2009 23:00:00 GMT

We are experiencing a number of technical issues today involving our DNS services, as a result of this it may not be possible to get or send mail at this time, our engineers are working on this case as a priority.

We apologise for the inconvenience this may be causing.

Kind Regards
Amen UK